Shopping Terms

Legal regulations

All persons under the age of 18 are prohibited from purchasing and consuming tobacco products, in accordance with the “Law on Tobacco” of the Republic of Serbia (see here “Law on Tobacco”).

We strive to provide accurate product descriptions and images; however, we cannot guarantee that all information is complete and free of errors.
All items displayed on the website are part of our product range, but this does not guarantee their availability at all times.

To check product availability, please contact us by phone at +381 60 3747222 or by email at order@nargilashopbeograd.rs.

Product prices

All prices listed on the website are final on the date of the order and include VAT. Prices are displayed in Serbian dinars (RSD) and do not include shipping costs.

After completing your order, you will receive an order confirmation email containing the details you provided during the ordering process.

Accurate Description of Goods and Services

All products in our offer include description labels.

Customer Support e-mail and phone number

order@nargilashopbeograd.rs

+381 60 3747 222

Payment Methods and Terms and Conditions of Purchase

LLC for Retail Trade Yala Habibi d.o.o. informs its customers of the following:

• The sale of goods through the nargilashopbeograd.rs website has been approved and registered with the APR (Serbian Business Registers Agency).
• The email address for customer complaints is: order@nargilashopbeograd.rs
• Basic product features and information can be found on the nargilashopbeograd.rs website.
• The selling price of each product is clearly indicated and includes VAT.
• The cost of delivery is not included in the product price and is borne by the buyer.
• Ordered goods will be delivered within 4–6 working days, depending on the Bex Express courier service and in accordance with its business policies.
• The delivery fee is paid directly to the courier upon delivery. The service prices are defined on the Bex Express website: https://bexexpress.rs/cenovnik 
  
• The purchase of goods offered with special price benefits or promotional discounts is carried out in accordance with the terms specified on the nargilashopbeograd.rs website (online store).
• When purchasing online from Yala Habibi d.o.o. through the nargilashopbeograd.rs website, customers may pay by payment card via the e-Banking form on the website, or by direct payment to our account using a payment slip that will be sent by email to the address provided in the order form, within two working days.
• The payment deadline for direct account transfers (using the emailed payment slip) is 48 hours.
• The customer has the right to request a replacement for a delivered item if the item is damaged or incomplete, in accordance with the procedure defined in the Complaints and Purchase Withdrawal (Contract Cancellation) section.
• That if a customer does not want to keep the item they ordered and received, they have the right to cancel the contract and receive a refund within 14 days from the receipt date, in the manner defined in the Complaints and Purchase Withdrawal (Contract Cancellation) section.
• You can download the cancellation form here.
• For goods ordered online through the nargilashopbeograd.rs website (online store), the customer has the right to file a complaint regarding a product they have used, following the procedure defined in the Complaints and Purchase Withdrawal (Contract Cancellation) section.

Complaints and Purchase Withdrawal (Contract Cancellation)

The products sold online by Yala Habibi d.o.o. come with all the legally required documentation. If you have any concerns about the quality of a product you purchased, you can file a complaint to Yala Habibi d.o.o., and we will fulfill all legal obligations applicable to the seller, in the same way as physical retail stores do.

1)

• All delivered products must be checked upon receipt. If any items are defective or incomplete (missing parts), the issue must be noted and reported to the courier immediately.
• If you suspect any irregularities with the shipment, please report them right away!
• If the courier is unable to wait while you check the package, the deadline for submitting a complaint is 14 days.
• If the courier delivers a damaged parcel, you are not obligated to accept it.
• If you notice any damage after opening the package once the courier has left, you must file a complaint within 24 hours. Complaints submitted after this period will not be accepted.

2)

• If the product you ordered was damaged during transportation, you must contact the courier service that delivered the package within 24 hours to report the damage. After that, please also notify Yala Habibi d.o.o. by phone at +381 60 3747 222.

3)

• You can return the goods within 14 days from the date of delivery and receipt.
• Goods can be returned by express mail.
• The buyer can return the goods only with the fiscal invoice, a written statement specifying the reason for the product return, and a completed cancellation form (Purchase Withdrawal).
• The seller (merchant) is obligated to accept the complaint and issue a refund if the goods are not damaged and the value of the products has not been reduced in any other way.
• All information and documentation for withdrawal/cancellation should be submitted to order@nargilashopbeograd.rs. The unilateral contract termination form must be filled out.
• The form can be found on the nargilashopbeograd.rs website. When returning goods, the shipping cost (courier service fee) is borne by the buyer.
• You can download the Withdrawal/Cancellation Form here.

Delivery of Goods and Possible Restrictions

The goods are delivered in the manufacturer’s original packaging and are securely packed by our staff.
Deliveries are handled by the Bex Express courier service.

We deliver ordered items within 4 to 6 working days, depending on the delivery terms defined by Bex Express and available on their official website.

Please note: We do not deliver glass bases/bowls for hookahs.

User Privacy Protection

The nargilashopbeograd.rs online store is committed to protecting the privacy of its customers and website users. The nargilashopbeograd.rs website collects only the basic information about its customers and users that is necessary for business operations and communication, in accordance with good business practices, to provide high-quality customer service.

All data regarding our website users and customers who purchase products online is kept secure and is accessible only to employees who require the information to perform their duties related to the preparation and shipment of goods to customers.

All employees of the nargilashopbeograd.rs online store are responsible for protecting customer and user personal data in accordance with the principles of privacy protection.

Customer Contact Form and Product Ordering Pages

If you fill out the customer contact form on the nargilashopbeograd.rs website with your personal information, or if you enter it on the product ordering pages during a purchase, we may collect and store the following data:

- your e-mail address
- your first and last name
- your phone number

The data is stored for the purpose of processing your order and for maintaining business communication with you.

Cookies

Cookies are small units of data stored in your browser when you visit most websites. They can be temporary (stored in the browser only while you are visiting the site) or permanent (stored for a period ranging from a few days to several years).

The nargilashopbeograd.rs website, like most other websites, uses cookies to distinguish you from other visitors and to enable you to use the website in a smoother and faster way.

Who can access your data?

Only the online store employees and system administrators have access to the data you enter in the contact form and/or when making a purchase. They have access to your information solely for the purpose of processing your order and, if necessary, during website maintenance or technical repairs.

Do we share data with third parties?

Our online store will never share, disclose, or sell your personal information to third parties.

Communication between your computer and the website

Electronic communication between your computer and the nargilashopbeograd.rs website is carried out via an encrypted HTTPS protocol secured with a valid SSL certificate, which represents the most up-to-date security technology. This technology prevents your communication from being intercepted or misused.

Online Payment Transaction Security

When making a purchase on the nargilashopbeograd.rs website (online store), you will be automatically redirected to the secure payment page of Banca Intesa. All credit/debit card information is entered exclusively on the Banca Intesa website and is not accessible to our system at any point.

Upon successful payment, you will be automatically redirected back to nargilashopbeograd.rs as confirmation that your payment has been accepted and your order successfully completed.

Refund policy

• In the case of a return of goods and a refund to a buyer who paid by payment card, the merchant is obligated to issue the refund exclusively through the bank or via Visa, Dina, or MasterCard, by fully or partially reversing the original transaction. The bank will then refund the amount to the client’s card account.
• Refunds can only be made to adults.
• Refunds can only be made if the invoice is attached to the returned goods.
• Returns will be accepted only after the goods subject to the refund have been examined.
• The merchant is obligated to provide proof of delivery of goods and/or services (i.e., an invoice) as confirmation that an item or service was purchased. The merchant must keep this proof for at least 120 days from the date of delivery. In the event of a transaction dispute, the merchant must submit this proof to the bank.
• The invoice form must include the following: customer information (name and surname, address, personal ID or passport number, and signature); purchase order details (list price, unit price, total price, and VAT); and the unique purchase order number assigned by the merchant.

Copyright

All content on the website nargilashopbeograd.rs – including texts, photos, audio and/or video materials, databases, and programming code – is the exclusive property of Yala Habibi d.o.o. Any external material published on the website is used with the permission of the respective copyright holder or authorized rights owner.

Unauthorized use of any part of the nargilashopbeograd.rs website without prior written consent from the copyright holder constitutes a copyright infringement and is subject to legal and criminal prosecution in accordance with applicable laws.

YALA HABIBI DOO
Pere Todorovića 23, 11030 Belgrade, Serbia
Tax ID: 108828706
Reg. no. 21075728
Business Activity code: 4639