Shopping Terms

Not Under 18 / Zabranjeno za mlađe od 18 godina

Legal regulations

All persons under the age of 18 years are prohibited from buying and consuming tobacco products established by the “Law on Tobacco” of the Republic of Serbia (see here “Law on Tobacco”).
We strive to be as precise as possible in the product description and image display, but we can not guarantee that all information is complete and error-free. All items displayed on the site are part of our offer and do not imply that they are available at all times. You can check the availability of goods by calling the phone number +381 60 3747222 or by mail .

Product prices

All prices listed on the site are final on the day of the order and include VAT. All prices are given in dinars without shipping costs. After concluding the order on the site, you will receive an e-mail order confirmation. This email contains your information, which you left when ordering.

Accurate Description of Goods and Services

There are description labels on the products we offer.

Customer Support e-mail and phone number

+381 60 3747 222

Payment Methods and Terms and Conditions of Purchase

LLC for retail trade Yala Habibi d.o.o. informs its customers of the following::

  • That the sale of goods through website has been approved for business registration by APR (Serbian Business Registers Agency).
  • That the e-mail address for complaints is:
  • That the basic features and information about products (goods) can be found on website.
  • That the selling price of the goods is indicated for each item and that includes VAT
  • That the cost of delivery is not included in the product price and that is at the expense of the buyer.
  • That the ordered goods will be delivered within 4 - 6 working days, depending on the courier service BexExpress and in the manner defined by BexExpress business policies.
  • That the delivery fee is paid to the courier when the parcel is delivered and that the prices of services are defined on the website
  • That the purchase of goods with special price benefits or price incentives is performed in accordance with the conditions specified on the website (online store);
  • That when purchasing online from Yala Habibi d.o.o. on its website (online store), the customer can pay by a payment card via the e-Banking form on the website or by a direct payment to our account with the payment slip we are going to send by e-mail (to the address the customer specified when submitting the order) within two working days.
  • That the deadline for paying directly to our account (with the e-mailed payment slip) is 48 hours.
  • That the customer has the right to replace the delivered item, if the item is damaged or incomplete, in the manner defined in the Complaints and Purchase Withdrawal (Contract Cancellation) section.
  • That in the case when a customer does not want to keep the item they ordered and received, they have the right to cancel the contract and get a refund within the 14 days of the receipt date, in the manner defined in the Complaints and Purchase Withdrawal (Contract Cancellation) section.
  • That you can download the cancellation form here.
  • That for the goods ordered online on the website (online store), the customer has the right to file a complaint on a product they have used in the manner defined in the Complaints and Purchase Withdrawal (Contract Cancellation) section.

Complaints and Purchase Withdrawal (Contract Cancellation)

The products sold by Yala Habibi d.o.o. online are accompanied by all necessary legally binding documents. If you are concerned about the quality of any product you have purchased, you can file a complaint to Yala Habibi d.o.o. and we will fulfill all legally binding obligations that apply to the seller, in the same way that physical retail stores do it.


  • All delivered products should be checked upon reception. If they are defective or incomplete (parts are missing), the problem must be recorded and reported to the courier right away.
  • If you suspect any irregularities with the shipment, report your suspicions immediately!
  • If the courier is not able to wait for the package to be checked, the deadline for complaints is 14 days.
  • If the courier delivers you a damaged parcel, you do not have to accept it.
  • If you notice any damage when you open the package after the courier has left, you are obligated to report it by filing a complaint within 24 hours, otherwise the complaint will not be accepted.


  • If the product you ordered was damaged during transportation, it is necessary to contact the courier service that delivered the product within 24 hours to report it. After that, you should also notify Yala Habibi d.o.o. by phone at +381 60 3747 222.


  • You can return the goods within 14 days from the date of delivery and receipt.
  • You can return the goods by express mail.
  • The buyer can return the goods only with the fiscal INVOICE, written statement with the REASON for a product RETURN, and filled in cancellation form (Purchase Withdrawal).
  • The seller (merchant) is obligated to accept the complaint and to refund the money if the goods are not damaged and the value of the products has not been reduced in any other way.
  • The information and documentation for withdrawal/cancellation should be submitted to The form for unilateral termination of the contract must be filled in.
  • The form can be found on the website. When returning the goods, the shipping cost (a courier service fee) is at the expense of the buyer.
  • You can download the Withdrawal/Cancellation Form here.

Delivery of Goods and Possible Restrictions

The goods come in the manufacturer's original packaging and are safely packed by our employees. The courier service that we use to deliver our products is Bexexpress. We deliver the ordered goods within 4 - 6 working days, depending on the courier service BexExpress, in the manner defined on BexExpress website. Please note that we do not deliver bowls/bottles for hookahs.

User Privacy Protection

The online store is committed to protecting the privacy of its customers and website users. The website collects only the basic data about its customers/users that are necessary for its business operations and for the purpose of communication with them in accordance with good business practice in order to provide quality customer service. All of the data, about our website users and customers who purchase products online, are kept secure and are available only to the employees who need the information in order to perform their work in terms of preparation and shipment of goods to the customers. All employees of the online store have the responsibility to protect the customer/user personal data in respect of the principles of privacy protection.

Customer Contact Form and Product Ordering Pages

If you fill in the customer contact form on the website with personal information or you enter it on the product ordering pages during a purchase, we may store the following data:

- your e-mail address
- your first and last name
- your phone number

The data is stored for the purpose of processing your order, as well as for the purpose of business communication with you.


Cookies are small units of data that are stored on your browser when you visit most websites. They can be temporary (stored in the browser while you are visiting the site) or permanent (stored from a few days to several years). The website, as well as other websites, uses those cookies to distinguish you from other visitors, and to enable you to use the website in a better and faster way.

Who can access your data?

Only the online store employees and system administrators have access to your data entered in the contact form and/or when you make a purchase. The store employees and system administrators have access to your data for the sole purpose of processing your purchase (order) and during website maintenance and/or repairs if required.

Do we share data with third parties?

Our online store website will never share or sell your private information.

Communication between your computer and the website

Electronic communication between your computer and the website is performed via an encrypted HTTPS protocol with a valid SSL certificate, which is considered the most current security technology. This technology prevents your communication from being monitored or misused.

Online Payment Transaction Security

When purchasing on the website (online store), your computer will be automatically redirected to the billing page belonging to Banca Intesa bank. All data on your credit/debit card are entered exclusively on the Banca Intesa website. The entered information is not visible to our system at any time. After a successful payment, the Banca Intesa page will automatically redirect you back to the website, as a confirmation that the payment has been accepted and that you have completed the purchase.

Refund policy

  • In the case of a return of goods and refund to the buyer who paid by a payment card, the merchant is obligated to make a refund exclusively through the bank or through Visa, Dina or MasterCard, by fully or partially stopping the original payment while the bank will make a refund to the client’s card account.
  • Refunds can only be made to adults.
  • Refunds can be made only if the invoice is attached to the goods.
  • Returns can be accepted after the goods that are the subject of the refund are examined.
  • The merchant is obligated to provide proof of delivery of the goods and/or services (i.e., invoice), as a confirmation that an item or service has been purchased. The merchant is obligated to keep it for at least 120 days from the day of delivery. In the case of a complaint about the transaction, the merchant must submit proof to the bank.
  • The invoice form must contain the following: information about the user (name and surname, address, personal ID or passport number, and signature), purchase order data (list price, unit price, total price, and VAT), and the unique purchase order number assigned by the merchant.


All of the content (texts, photos, audio or video material, databases, programming code) on the website is owned by Yala Habibi d.o.o. The external material on the website of Yala Habibi d.o.o. is published with the permission of the owner or authorized right holder. Unauthorized use of any part of the website, without the permission of the copyright owner, is considered copyright infringement and is subject to criminal prosecution.

Pere Todorovića 23, 11030 Belgrade, Serbia
Tax ID 108828706
Reg. no. 21075728
Business Activity code: 4639

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